Guts Terms and Conditions

Welcome to Guts Online Casino. These Terms and Conditions govern your use of our website, mobile platform and all services offered under the Guts brand, including our casino, live casino, poker room and sportsbook. By completing guts register and creating an account, you confirm that you have read, understood and agree to be bound by these terms. If you do not agree with any part of this document, you must not use our services.

Who We Are

Guts is owned and operated by Zecure Gaming Ltd., registration number C 69036, with its registered address at 199 Experience Centre, Ta' Xbiex Seafront, Ta' Xbiex XBX 1027, Malta. We hold a Malta Gaming Authority sub-licence (MGA/CRP/1117/2025/02, issued 16 October 2025) and a UK Gambling Commission licence (056427, issued 12 February 2020). These terms are governed by the laws of Malta. We have operated Guts casino since 2013, offering players across our target markets a wide range of casino, live casino, poker and sports betting products.

Eligibility and Account Registration

You must be at least 18 years old, or the minimum legal gambling age in your jurisdiction if higher, to complete guts login or use any of our services. When you register, you must provide accurate, current and complete information. We reserve the right to verify your identity, address, payment ownership and source of funds at any stage, and identity checks may be triggered once cumulative lifetime deposits reach €2,000. Failure to provide requested documentation may delay or prevent withdrawal approval.

We do not accept new accounts from residents of the United States and its territories, nor from a long list of restricted countries including Alberta and Ontario in Canada, Australia, the United Kingdom for certain products, and many others detailed in our restricted jurisdictions policy. If you attempt guts casino nz registration or access from a jurisdiction we do not serve, we reserve the right to refuse, suspend or close your account and void any related bonuses or winnings.

Account Currency

We support EUR, GBP, CAD and AUD accounts. You choose your account currency during registration, and once selected, it cannot be converted or changed afterwards. Please choose carefully before completing your first guts deposit.

Deposits and Withdrawals

Our minimum deposit is €10. We accept deposits via Visa, Mastercard, Interac, Interac e-Transfer, Neteller, Skrill, Paysafecard, Trustly and bank transfer. Withdrawals require a minimum of €10 or £10, rising to €20 on certain payment methods. We process withdrawals only to the original funding source unless otherwise agreed with our support team, and deposits must be wagered at least once before any guts withdrawal request is approved.

We may charge a fee to cover processing costs on funds that have not been put into play. Our standard processing time is up to 24 hours, though verification checks can extend this period. Once approved, bank transfers typically take 2-7 banking days, Visa and Mastercard withdrawals 2-5 banking days, Neteller and Skrill between 15 minutes and 24 hours, and Trustly is often immediate for larger banks or 1-3 banking days for others.

Games and Software

We offer our platform across desktop, mobile browser and a downloadable poker client, and you can try most guts slots in demo mode with play money after signing up. Our library includes approximately 4,400 slots and 669 jackpot games from leading studios such as Games Global, Pragmatic Play, Play'n GO, Hacksaw, Relax Gaming, Kalamba, Push Gaming and many more. Our live casino, powered by Evolution, Red Tiger, NetEnt and Authentic Gaming, features live roulette, live blackjack, baccarat, game shows and our exclusive Guts Roulette. We also provide table games, crash games, virtual sports, video poker, poker via the iPoker Network, and a sportsbook covering 38 sports.

All game outcomes are determined by certified random number generators, and we make no guarantee of winnings. You acknowledge that gambling carries financial risk and that you play at your own responsibility when using our guts app or desktop platform.

Bonuses and Promotions

From time to time we offer a guts bonus, guts free spins, or other guts promotions to eligible players. Our casino deposit bonuses are claimed via the Rewards section or cashier following a minimum deposit of €10, carry 35x wagering requirements to be completed within 7 days, and cap the maximum bet at €5 until wagering is complete. Deposits via Neteller, Skrill or Paysafecard do not qualify for these offers, and only one bonus may be held at a time.

Game contribution rates vary: slots contribute 100%, table games 10%, most live casino games 15% (with select titles such as Dream Catcher, Crazy Time and Monopoly Live at 50%), and video poker 0%. Free spin winnings are credited as real cash with no wagering requirement, though you have 24 hours to claim spins and 72 hours to use them once claimed. Our sports welcome offer matches your first deposit of at least €10 up to €100, requiring 8x wagering at odds of 1.80 or greater within 30 days. Bonus eligibility varies by country, and we reserve the right to refuse or withdraw any guts no deposit bonus or promotional offer where abuse, bonus hunting or violation of these terms is suspected. All offers are limited to one per person, household, device, IP address, phone number, payment account and email address.

Guts Poker

Players can enjoy guts poker through our downloadable client, with access to guts poker download from our website. Our Poker Welcome Bonus offers up to €1,000 wager-free, released in €5 increments for every €25 raked within 60 days, though this offer is not available to residents of Ontario, Canada. We also run poker tournaments, series and leaderboards, including iPOPS, the Twister Series and satellite qualifiers to live festivals, alongside our Poker Loyalty programme offering up to 30% cashback.

Loyalty Programme

Our Game of Guts loyalty programme rewards real-money play at €0.30 or more per spin, filling a progress bar that triggers a wheel spin claimable from the Rewards section. Rewards range from free spins and super spins to cash prizes up to €2,500, all wager-free. Prizes expire 7 days after being awarded, and bonus buy slots do not contribute towards progress.

Customer Support

Our support team is available 24/7 via live chat, email and call-back request, with an average chat response time of 60 seconds. You can reach us at support@guts.com or support-en@guts.com, and complaint escalations can be sent to csmanagement@guts.com. If we cannot resolve a dispute directly, we work with eCOGRA as our alternative dispute resolution provider, with further escalation available through the MGA Player Support Unit.

Responsible Gambling

We are committed to promoting responsible gambling and offer tools including deposit limits, self-exclusion and reality checks. If you feel your gambling is becoming a concern, we encourage you to contact our support team for assistance and information on external support organisations.

Changes to These Terms

We may update these Terms and Conditions periodically to reflect regulatory changes or improvements to our services. Continued use of Guts Online Casino after changes are published constitutes your acceptance of the revised terms. We recommend reviewing this page regularly to stay informed of your rights and obligations as a player with us.