Guts Privacy Policy

At Guts, we are committed to protecting your personal data and respecting your privacy while you enjoy our games and services. This Guts Online Casino privacy policy explains what information we collect when you register, log in, deposit, withdraw or play at Guts Online Casino, why we collect it, and how we keep it safe. Guts is operated by Zecure Gaming Ltd., registration number C 69036, with registered address at 199 Experience Centre, Ta' Xbiex Seafront, Ta' Xbiex XBX 1027, Malta. We hold a Malta Gaming Authority sub-licence (MGA/CRP/1117/2025/02) and a UK Gambling Commission licence (056427). By creating an account and using our services, you agree to the practices described below.

Information We Collect

We collect information about you at several stages of your relationship with us, starting from the moment you complete Guts register steps through to your ongoing use of Guts slots, Guts poker, live casino and sports betting products. The categories of data we process include:

• Identity data such as your name, date of birth, gender and government-issued identification, which we use to verify that you meet the minimum age requirement of 18, or 19 where local law requires a higher age
• Contact details including your email address, phone number and residential address, used for account communication and Guts login recovery
• Financial information such as payment card details, e-wallet account information and banking details, which we collect to process your Guts deposit and Guts withdrawal requests
• Technical data including your IP address, device type, browser, operating system and geolocation, gathered when you access Guts casino mobile or use the Guts app
• Gameplay data such as bets placed, game history, session duration and use of bonus offers, including participation in Guts casino promotions and the Game of Guts loyalty program
• Communication records from LiveChat, email support, call-back requests and complaint escalations handled through our customer support team

How We Collect Your Data

We gather most of this information directly from you when you register, deposit, request a Guts withdrawal, contact support, or opt into Guts promotions, Guts free spins offers, or the Guts no deposit bonus and other reward programmes. We also collect data automatically through cookies, tracking technologies and server logs whenever you access our platform via desktop, browser, our downloadable poker client, or the Guts casino app.

How We Use Your Information

We use the personal data we collect for the following purposes:

• We verify your identity, age and location to ensure you are eligible to hold a Guts casino account and to comply with anti-money laundering obligations
• We process your deposits and withdrawals, including checks triggered once cumulative lifetime deposits reach €2,000, which may require proof of identity, address, payment ownership or source of funds
• We personalise your experience, including tailored Guts bonus offers, Guts free spins no deposit promotions, and loyalty rewards through the Game of Guts and Guts Poker Loyalty programmes
• We monitor gameplay patterns to support responsible gambling tools and detect unusual or fraudulent activity
• We communicate with you regarding account updates, promotional offers, and responses to enquiries submitted through LiveChat or email
• We maintain records required by the Malta Gaming Authority and the UK Gambling Commission, and we cooperate with eCOGRA as our alternative dispute resolution provider where necessary

Cookies and Tracking Technologies

We use cookies and similar technologies on our website and within the Guts app to remember your preferences, keep you securely logged in, and analyse how you interact with our games. Cookies also help us recognise returning players and improve navigation across Guts casino mobile and desktop platforms. You can manage or disable cookies through your browser settings, although doing so may affect certain features, including automatic Guts casino login and personalised content.

How We Share Your Information

We do not sell your personal data. However, we may share information with the following categories of recipients where necessary to operate our services:

• Payment providers, including Visa, Mastercard, Interac, Interac e-Transfer, Neteller, Skrill, Paysafecard, Trustly and banking partners, to process your Guts deposit and withdrawal transactions
• Regulatory authorities such as the Malta Gaming Authority and the UK Gambling Commission, as required under our licensing obligations
• Third-party service providers who support fraud prevention, identity verification, customer support and IT infrastructure on our behalf
• eCOGRA and, where escalation is required, the MGA Player Support Unit, in connection with dispute resolution
• Law enforcement or government bodies where disclosure is required by law

Data Security

We apply industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. Customer funds are held separately from company operating funds, although we must inform you that such funds are not protected in the event of insolvency. We encrypt sensitive data during transmission and restrict internal access to personal information on a need-to-know basis.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterwards as required by gaming regulations, anti-money laundering laws, and tax obligations in Malta and the United Kingdom. Once retention periods expire, we securely delete or anonymise your information.

Your Rights

Depending on your location, you may have rights regarding your personal data, including the right to access, correct, delete, or restrict the processing of your information. You may also object to certain uses of your data or request a copy in a portable format. To exercise these rights, please contact us using the details below, and we will respond in accordance with applicable data protection law.

• You can request access to the personal data we hold about you
• You can ask us to correct inaccurate or incomplete information
• You can request deletion of your data, subject to our legal retention obligations
• You can object to marketing communications at any time

Age Restrictions and Excluded Territories

We only accept players who are at least 18 years old, or 19 where local legislation sets a higher minimum age. We do not accept new accounts from residents of the United States and its territories, nor from a number of other restricted jurisdictions listed in our terms. If we discover that an account has been opened from a restricted location, we reserve the right to close the account and withhold associated funds in line with our terms and conditions.

International Data Transfers

Because we operate internationally and serve players across multiple regions, your data may be transferred to and processed in countries outside your country of residence. Where such transfers occur, we ensure appropriate safeguards are in place to protect your information in line with Maltese and UK data protection standards.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of your Guts account after changes are published constitutes acceptance of the updated policy.

Contact Us

If you have questions about this privacy policy, wish to exercise your data protection rights, or need help with your Guts casino account, please contact our support team via LiveChat, available 24/7, or by email at support@guts.com or support-en@guts.com. For complaint escalation, you may write to csmanagement@guts.com. Our team is here to assist you with any privacy-related concerns regarding your use of Guts Online Casino.