Guts Responsible Gaming
At Guts Casino, we want gambling to stay an enjoyable form of entertainment, never a source of harm. We are licensed by the Malta Gaming Authority under sub-licence MGA/CRP/1117/2025/02 and by the UK Gambling Commission under licence 056427, and both regulators require us to give you the tools and information needed to stay in control. This page explains the safeguards we provide, how to use them, and where to turn if you or someone close to you needs extra support.
Our Commitment to Responsible Gaming
We believe that responsible gaming is a shared responsibility. We design our games, promotions and account tools with player protection in mind, and we train our support team to recognise signs of distress and respond with care rather than judgement. Whether you play our slots, join our live casino tables, try Guts Poker, or place a bet on our sportsbook, we want every session to remain fun and affordable.
We only accept players who are 18 years of age or older, or 19 where local law sets a higher minimum age. We verify identity and age during our registration process, and we may request additional documents before you can complete a Guts withdrawal, in line with our know-your-customer obligations.
Tools to Help You Stay in Control
Once you complete Guts Casino registration and log in to your account, you will find a full suite of responsible gaming tools in your account settings. We encourage every player to review these options early, not only after a difficult session.
Deposit, Loss and Wager Limits
- We let you set a daily, weekly or monthly deposit limit, so your Guts deposit activity never exceeds what you plan to spend
- We allow you to cap your losses over a chosen period, giving you a clear ceiling on how much you can lose
- We let you restrict the total amount you can stake across our slots, live casino and sportsbook
- Reducing a limit takes effect immediately, while increasing one requires a short cooling-off period, which we apply to protect you from impulsive decisions
Session Reminders and Reality Checks
We can send you reality check notifications at intervals you choose, reminding you how long you have been playing and how much time and money you have spent. We find this simple tool helps many players notice patterns they might otherwise miss.
Time-Out and Self-Exclusion
If you need a short break, we offer a time-out feature that suspends your account for a period of your choosing, from 24 hours up to several weeks. For longer-term concerns, we provide self-exclusion for a minimum of six months, during which we will close your account, remove you from our marketing lists, and decline any attempt to reopen access, including through Guts login credentials tied to a new profile. Where relevant, we also support participation in national self-exclusion schemes such as GAMSTOP for UK-facing players.
Recognising the Signs of Problem Gambling
We ask every player to check in with themselves honestly from time to time. Common warning signs include:
- Spending more time or money than you intended on our casino, Guts poker or sportsbook
- Chasing losses by increasing bets or deposits to recover money already lost
- Neglecting work, relationships or finances because of gambling
- Feeling anxious, irritable or preoccupied when you are not playing
- Borrowing money or using funds meant for essentials to fund your Guts deposit
If any of this sounds familiar, we encourage you to use our limit-setting tools right away and to reach out to our support team, available 24/7 via live chat, email or call-back request.
Support Organisations We Recommend
We are not a substitute for professional help, but we work alongside independent organisations that specialise in gambling support. We recommend contacting:
- GamCare, offering free advice, support and counselling for anyone affected by problem gambling
- BeGambleAware, providing information, self-assessment tools and treatment referrals
- Gamblers Anonymous, a peer support network with meetings worldwide
- GamStop, the UK self-exclusion scheme covering all UK-licensed operators
Our customer support team can share direct links and contact details for these organisations whenever you ask, and our dispute resolution provider, eCOGRA, remains available if you feel a concern has not been properly addressed, with further escalation possible to the MGA Player Support Unit.
Protecting Vulnerable Players and Minors
We take underage and vulnerable-player protection seriously. We verify every account during registration and may pause access to Guts casino games, our sportsbook, or Guts poker download services pending further checks. We also recommend that parents and guardians install filtering software on shared devices, since our casino app, mobile site and desktop platform are all designed for adult use only.
We do not knowingly allow access from restricted jurisdictions, and we apply the same age and identity verification standards across our desktop, mobile and app channels, including whenever a player attempts a Guts casino mobile login or downloads our Guts app.
Advertising and Promotions
We design our Guts Casino bonus offers, free spins promotions and loyalty rewards, including Game of Guts, to be transparent and free from misleading claims. We do not target self-excluded accounts with marketing, and we clearly display wagering requirements and terms alongside every Guts casino bonus, no deposit bonus, or free spins promotion so you can make an informed choice before opting in.
Getting in Touch
If you would like to set a limit, request a time-out, begin self-exclusion, or simply talk through your options, our team is here for you around the clock. You can reach us through live chat, by emailing support@guts.com or support-en@guts.com, or by requesting a call-back. For unresolved concerns, csmanagement@guts.com handles complaint escalation, and we remain committed to acting on your request promptly and without judgement.
We review our responsible gaming programme regularly to reflect regulatory updates from the Malta Gaming Authority and the UK Gambling Commission, and we welcome your feedback on how we can support you better.
Content updated: September 22, 2026